Jennifer Schmittler
CEO
Bio
Jennifer Schmittler is the CEO of One Voice Solutions, responsible for overall strategy and direction. A problem-solver with deep experience across strategy, finance, accounting, and the contact center industry, she has held multiple executive roles and places a strong emphasis on building an inclusive company culture. She holds a B.S. in Finance from Bentley University
Lee Ostrowsky
Chief Development Officer
Bio
Lee O. is the Chief Development Officer of One Voice Solutions, where he cultivates new revenue streams and strategic partnerships in service of the company's growth and mission. A resilient, effective communicator, he focuses on business development, client relationships, and long-term strategy. He holds a bachelor's degree in Communication from the University of Massachusetts Amherst.
Michele Barley
HIPAA Compliance Officer
Bio
Michele Barley is One Voice Solutions' HIPAA Compliance Officer, leading quality governance and regulatory compliance across the company's contact center operations. An operations executive with more than 23 years of experience, she is a certified HIPAA Compliance Officer who ensures data privacy while supporting efficient, secure, and compliant operations. She holds a B.S. in Psychology and a Call Center Management certification.
Patricia Hawk
Senior VP of Operations and Client Services
Bio
Patricia Hawk is the Senior VP of Operations and Client Services at One Voice Solutions, where she leads operational delivery and client success across the company's contact center programs. A contact center executive with more than 25 years of experience, she specializes in launching new client programs, streamlining workflows, and building strong client partnerships across healthcare, insurance, and nonprofit organizations. With a people-first approach, she uses data-driven insight to improve service delivery and the long-term partnerships that drive sustainable growth.
Jeff Mijat
VP of IT Operations
Bio
Jeff Mijat is the VP of IT Operations at One Voice Solutions, working at the intersection of technology, data, and customer experience. An operations executive with more than 35 years of experience, he oversees the company's data infrastructure, enterprise IT, and customer operations, aligning platforms and processes to deliver a seamless experience at every touchpoint. With a data-driven approach to technology integration and operational strategy, he connects business goals to technical capability across the organization.
Ismael Garza
VP of Medical Contact Center Operations
Bio
Ismael Garza leads medical contact center operations at One Voice Solutions, overseeing patient-centered teams supporting appointment scheduling, care coordination, and patient support. A bilingual contact center executive with more than 20 years of experience, he specializes in building high-performing teams, developing scalable processes, and improving operational performance. Fluent in English and Spanish, he is passionate about coaching leaders and enhancing the customer experience.
Kathleen Williams
Call Center Director
Bio
Kathleen Williams is a Director at One Voice Solutions, overseeing call center operations and team performance. With more than 20 years in the industry, she specializes in launching new programs and building the training, workflows, and processes that keep high-volume contact centers running efficiently. Known for a hands-on coaching style, she has spent her career building and leading high-performing teams.
Peter Kandra
IT Director
Bio
Peter Kandra is the IT Director at One Voice Solutions, overseeing the company's technology infrastructure, systems, and data management.
Jessica Boeddinghaus
Controller
Bio
Jessica Boeddinghaus is the Controller at One Voice Solutions, overseeing the company's accounting and financial operations.
Zach Cain
Sales Operations Manager
Bio
Zach is a sales operations professional with more than 26 years of experience leading outbound sales teams, managing lead distribution, and optimizing performance through data and analytics. His expertise includes agent coaching, workflow optimization, and KPI management. Zach is passionate about building high-performing teams, improving productivity, and delivering strong client results.
Michele Stanton
Operations and Training Manager
Bio
Michele is a contact center operations and training professional with experience in recruiting, training, quality assurance, and team leadership. She oversees first-shift Valid operations, leads the Motivcare program, and supports agent development through coaching and performance management. Michele is passionate about building knowledgeable teams, improving operational performance, and delivering outstanding client service.
