Support for the Conversations That Matter Most
Since 2010, One Voice Solutions has run the outreach, intake, and follow-up programs that healthcare, nonprofit, government, and education organizations can’t afford to get wrong — with trained agents, structured workflows, and accountability on every call.
Built for the Programs You Can't Get Wrong
Some conversations carry more weight than others. A missed call isn’t a lost sale — it’s a patient who didn’t get scheduled, a donor who didn’t renew, a resident who couldn’t reach a program they’re entitled to. One Voice Solutions exists for exactly those conversations.
We aren’t a generic customer service outsourcer. We support structured inbound and outbound programs — scheduling, intake, eligibility, enrollment, follow-up, fundraising, and public information — for organizations where accuracy, compliance, and trust are the whole point. Every engagement starts by learning the program as it actually runs, then documenting it, supervising it, and staffing it against the constraints your systems and regulations impose.
Three Things Every Program Gets
Experience
Seasoned pros who know regulated programs cold. Not a staffing pool learning on your dime.
Engagement
High-tech, high-touch: live agents backed by smart automation, agent assist, and QA. Routine moves fast; real people handle what counts.
Efficacy
Quality oversight, reporting, escalation, continuous improvement. You see the numbers. We own them.
Meet the Team That Never Phones It In
Our leadership brings deep experience across contact center operations, compliance, IT, and client services for programs where the stakes are real. They’re the reason engagements hold together long after launch.
Jennifer Schmittler
Lee Ostrowsky
Patricia Hawk
Ismael Garza
Jeff Mijat
Built on Standards
Code of Ethics
Our internal charter governs how we treat our staff and the people you serve. It’s public, and we hold ourselves to it.
Security
Sensitive data — patient, donor, and constituent — is handled under controlled access, defined escalation, and documented procedures, so information stays protected at every step.
Quality Assurance
Structured QA, reporting, and performance review keep programs consistent long after launch — with feedback loops that catch issues before the people you serve feel them.
CASE STUDIES
The people above aren’t a directory — they’re the reason results hold up. Every program we take over gets documented, supervised, and staffed against the constraints your systems and regulations impose. What that produces, consistently: calls that get answered, processes that survive turnover, and internal staff who get their time back.
The full accounts — the constraints, the workflows, and the numbers — live in our case studies.
Let's Look at Your Actual Numbers
If your program is dropping patients, donors, or applicants — or running on knowledge that lives in one person’s head — we’ll walk through what a documented, supervised operation would look like in your environment. No obligation, no generic pitch.
Frequently Asked Questions
How do you take over an existing program?
We start by learning your operation as it runs today — workflows, systems, escalation paths, and the constraints your compliance and technology impose. Then we document it, staff it, and supervise it, so nothing depends on knowledge that lives in one person’s head.
How do you handle compliance and sensitive data?
A certified HIPAA Compliance Officer leads governance across our programs. Data privacy and regulatory requirements are designed into each workflow rather than added afterward.
Who do you work with?
Healthcare systems, nonprofit and fundraising organizations, government and public-sector programs, and education institutions — operations where a dropped call or a documentation error carries real weight for a patient, donor, citizen, or student.
What makes One Voice different from a general outsourcer?
We don’t run a script farm, and we aren’t built for retail order-taking. Every program is documented, supervised, and built to survive turnover — with accountability measured against outcomes, not just call volume.