FAQ

Here are some answers to questions you may have about One Voice Solutions

What do you need from us to on-board our program?

Getting the information we need to successfully on-board your program is handled easily and smoothly by our top-ranked Implementation Team. Typically, this includes product samples, reference guides, training materials, FAQs, and any other pertinent reference tools you can provide. Moreover, we provide you with the specifics regarding our training timelines, reporting and recording, IT considerations, telephony requirements, file outputs and systems integration, including a final checklist that enables us to ensure that everything has been covered.

At One Voice Solutions, trust is the foundation of all our client relationships. Consequently, we take the protection of your customer information very seriously. We safeguard all personal data—everything from credit card information to social security numbers—by providing layers of encryption procedures and operational oversight to maximize data security.

We know that providing an excellent service experience for your customers is paramount. So we develop proven dialogue plans and expert scripting to achieve those objectives. That includes making recommendations on how best to manage the flow of a call with the utmost proficiency and professionalism, all the while, optimizing the order size through the most effective up-selling and cross-selling techniques to help drive results.

Our call representatives are among the most highly trained and professional service providers in the industry. We deploy a multi-faceted vetting and recruiting process—interviewing, hiring and training—to determine each candidate’s core competencies, customer care skills, and emotional maturity using proven behavioral science techniques. They must become your brand ambassadors, so we’re very selective about whom we hire to represent you.